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Version: 11.2

How to troubleshoot license problems

USoft 11.2

If your binder displays 'broken' icons:

image

or you see License errors in logfiles, perform the following steps:

  1. Check if the "Sentinel LDK License Manager" Service is running (HASPLMS.exe), if not, start the service
  2. If it is running, open the ACC, and go to the configuration page: http://localhost:1947/_int_/config_to.html. On the "Access to Remote License Managers" tab, make sure the "Remote License Search Parameters" contains the name of your network server or an identity string to usoft.prod.sentinelcloud.com
  3. If the "Remote License Search Parameters" is filled correctly, check the feature list: http://localhost:1947/_int_/features.html. If it shows "No Features found" and you are using a network license server, contact your administrator. If you are using a cloud license, contact USoft Support.

For background on how and when a lost license connection causes an engine to stop, see License Connection Loss in Engine Licenses.